FREQUENTLY ASKED QUESTIONS
That's easier than ever. Click on CREATE ACCOUNT on the main page of ThrillBet, fill in the registration form and click CREATE ACCOUNT. You will land at the deposit page immediately and a welcome letter will also be sent to the e-mail address you entered upon registration.
No, we allow one registration account per person to keep things fair.
The fastest way to reset your password is to clickLog In, then theForgot your password?. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself, or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed you are who you are, we can reset your password.
Just sign in, go into to your personal profile My Account, then click the Add Currency button and select a currency from the dropdown menu.
You can view your account history, including deposits, withdrawals, and gameplay, by logging into your account and navigating to the "History" section under your profile in the account dashboard.
Double check that the email address and password you entered are correct. The password is case sensitive so make sure your Caps Lock key is turned off.
If you have recently changed your password and can't access your account, please clear the Cookies & Cache within the internet browser or try using a different browser.
If you are still experiencing difficulties logging in to your account, please contact our Customer Support Team for further assistance.
Both your deposits and withdrawals can be made in the following currencies: USD, AUD, EUR, NZD, CAD, NOK, BTC, BCH, LTC, DOG, ETH, XRP, ADA, BNB, TRX, USDT, USDC, SOL.
Deposits made generally show up immediately in the 'My Balance' section of 'My Account'.
We don’t have a minimum deposit amount. However! Payment providers may have a minimum transaction they will work with. So look at the payment table on your account profile and see what their minimum transaction amount is.
Withdrawals are usually processed immediately and credited to your account once your transaction is sufficiently confirmed on the blockchain. However, in rare cases, they may need to be reviewed by our team before being processed, which can take up to 24 hours. Please note that withdrawals may be blocked due to players' non-verification. For more information, please read our Terms and Conditions.
Yes! Our games are fair. All the games comply with the requirements of RNG certification and our gaming license in terms of fairness.
Yes! We have a "play for fun" on some games so you can test it out.
In rare cases where a game freezes and you haven’t finished your game rounds, usually the game round is played out on our server and the winnings, if any, are added to your account. The main point: we know how frustrating it is if a game just crashes and we have a whole process for dealing with it, so it’s fair for you.
In case any technical problems occur while playing, some of your game rounds may stay unfinished. To finish the game, just go to the "My Account" page, scroll down to the "Unfinished Games" area and click the "Cancel" link.
First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!
Thrillbet uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.
Upload all the necessary documents straight into your personal profile. Once you have signed in, go to the 'Verification' page to upload. Also, using this tab you can track documents status.
It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to a few hours. If document approval is taking too long, just email [email protected] or contact us via live chat.
You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the 'Verification' tab to see it.
We have a legal obligation to confirm your identity in order to comply with the regulations and legislations. This includes verifying that funds are deposited using a legitimate source of funds, players are of the legal age to use our services, and the prevention of fraudulent activities.
We strive to offer a secure gaming environment for all our players, and we therefore ask for your help by sending the requested documents for Verification.
